Shipping Policy:

We aim to dispatch orders within 3 business days. During sale times dispatch will take longer than usual. Please be patient while we pack and ship your order as soon as possible.

Please note that if you are ordering an item on backorder or ‘Coming Soon’, your item may take 1-2 weeks before it is in stock. Once your item is in stock you will be notified via email that the packing and shipping process has started. 

Once your order is placed, you will receive a confirmation email letting you know that our fulfilment team has received your order. Once your order is fulfilled you will be emailed a shipping confirmation with tracking once your order has been collected and scanned in to the courier network which can take up to 1 business day from when we have packed your order depending on their pick-up schedule.

Shipping fees are non-refundable in the case of returns.

Please note we do not ship orders on weekends or public holidays.

Please ensure your shipping address is correct, we will not be held responsible for un-delivered orders due to incorrect delivery details.

If you accidentally entered in the wrong shipping address and need to change it, email inquiries@thetreasuretrove.co.nz with your order number and details of the amendment(s) you require. If your order hasn’t yet been shipped then we may be able to change it. We will reply to your email to confirm if the amendment has been possible. Unfortunately, if your order has been shipped it won’t be possible to amend it. We are not liable if the order has already been sent and changes were unable to be made in time. 

 

NEW ZEALAND SHIPPING:

A flat rate of $10-16* for all orders applies for all of New Zealand, including rural. 

* note rates vary depending on location within New Zealand and some items have an oversize surcharge for shipping of $20.00 nationwide including rural.

Deliveries are sent via tracked courier. Deliveries should arrive 3-5 business days from dispatch. Please use the tracking email to follow your delivery. Rural allow another few days for delivery.

 

AUSTRALIAN SHIPPING:

Due to minimal international flights please be aware that all international deliveries have major delays. Please keep this in mind when ordering. There will be no credits or refunds for delayed items; these delays are outside of our carriers’ control.

Delivery rates are dependent on the dimensions of your order. Please go to your cart to see the shipping price.

 

Small Parcels:

Shipping rate will be shown at checkout and depends on the size and weight of the items you ordered. Small parcel rates range from $15-$30.

Larger Parcels:

Shipping rate will be shown at checkout and depends on the size and weight of the items you ordered. Large shipping rates apply for oversize items and heavier items like wooden toys. Large parcel rates range from $35-$180.

 

International Notes:

All Australian parcels are sent with tracking. Once arrived in Australia, tracking and delivery become the responsibility of the local postal service.

Please be aware that the purchaser is liable for any additional taxes/import duty that may incur during transit and/or on delivery. We do not offer refunds if you refuse the package due to customs charges. Please note shipments can often be held by customs for long periods of time, unfortunately this is beyond our control. Please ensure you are aware of the cost of these fees before you make your purchase.

 

WORLDWIDE SHIPPING:

 

Due to minimal international flights please be aware that all international deliveries have major delays. Please keep this in mind when ordering. There will be no credits or refunds for delayed items; these delays are outside of our or our carriers’ control.

Delivery rates are dependent on the dimensions of your order and the shipping destination. Please proceed to checkout to see the shipping cost relevant to you.

 

Delivery estimates for tracked airmail:

Arrives in 15 working days USA & UK

Other countries should take 15-20 business days but could take up to 1-2 months to arrive depending on the local postal service.

 

Delivery estimates for courier:

Arrives in 8-15 working days USA & UK

Other countries should take 15-30 business days.

Countries we ship to: Australia, Canada, UK, USA

 

International Notes:

Once dispatched you will assume the risk of loss and title for the merchandise. The Treasure Trove cannot provide refunds if your items are lost in transit when shipped via standard post. 

Please be aware that the purchaser is liable for any additional taxes/import duty that may incur during transit and/or on delivery. We do not offer refunds if you refuse the package due to customs charges. Please note shipments can often be held by customs for long periods of time, unfortunately this is beyond our control. Please ensure you are aware of the cost of these fees before you make your purchase.